Shipping, Return and Exchange Policy

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Customer satisfaction is our goal at all stages of the purchase, including the exchange process. We know that unforeseen events happen and we are here to make the experience as smooth as possible. Below we present our exchange policy:

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If the vote you purchased wanted to be canceled, you can request an exchange within 5 minutes of the purchase made during the voting period.

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To request a vote change within the 5 minutes of the counting period, please contact our customer service via email.silvia@somoshuma.com.br or via WhatsApp +55 11 94081-6505. Our team will be ready to assist you throughout the exchange process, answering your questions and providing the necessary information.

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If you prefer, we also offer the option of refunding the amount paid for the product. The refund will be made using the same payment method used in the original purchase, within 5 minutes of counting the votes.

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Our team is committed to making the exchange process a positive and respectful experience for our customers. If you have any specific requests or special circumstances, please contact us and we will find the best solution to meet your needs.